This Return/Refund Policy applies to services purchased through qoviobooks.com, operated by COMPUTERS AND ALL LLC. Because our offerings are professional services (bookkeeping, reconciliation, reporting, QuickBooks setup, and related work) rather than physical or digital products, refunds are handled differently than a typical retail return.
1. Nature of Our Services
Our subscription plans provide ongoing bookkeeping and accounting-related services performed by our team. Since labor and professional time are committed once work begins, refund eligibility depends on the stage of service delivery at the time of a cancellation request.
2. Consultation and Onboarding
Initial consultations are provided free of charge and are non-binding. No refund is applicable to a free consultation since no payment is collected at that stage.
3. Subscription Refunds
- Before work begins: If you cancel within 48 hours of purchase and before any bookkeeping, setup, or cleanup work has started on your account, you may request a full refund.
- After work has started: Once our team has begun reviewing your records, performing reconciliations, or setting up your QuickBooks file, fees for that billing period are considered earned and are generally non-refundable, as they reflect time and resources already spent on your account.
- Mid-cycle cancellations: If you cancel partway through a billing cycle, you will retain access to completed deliverables for that period, but no partial refund will be issued for the unused portion unless required by law.
4. Service Errors
If you believe a deliverable (such as a reconciliation or report) contains an error caused by our team, contact us within 14 days of delivery. We will review the issue and, where an error is confirmed, correct the work at no additional charge. Corrections are our primary remedy; refunds for confirmed errors are considered on a case-by-case basis.
5. Non-Refundable Items
The following are non-refundable:
- Fees for billing periods in which work has already been performed
- Third-party costs incurred on your behalf (e.g., software subscriptions purchased at your request)
- Setup or cleanup fees once the corresponding work has been completed and delivered
6. How to Request a Refund or Cancellation
To request a cancellation or refund, contact us at info@qoviobooks.com or (866) 886-6823 with your account details and the reason for your request. We will respond within 5–7 business days.
7. Approved Refunds
Approved refunds will be issued to the original payment method within 7–10 business days of approval. We are not responsible for delays caused by your bank or payment provider.
8. Changes to This Policy
We may update this Return/Refund Policy from time to time. The version posted on our Site at the time of your purchase governs your transaction.
9. Contact Us
COMPUTERS AND ALL LLC
7340 Scarborough Blvd East Dr, Indianapolis, IN 46256
Email: info@qoviobooks.com
Phone: (866) 886-6823